INDIANAPOLIS — Indianapolis International Airport is adding another accolade to it's growing list of awards.
The airport now can boast the least angry passengers in the U.S.
Forbes Advisor determined the angriest airports in America by analyzing Twitter. More than 37,000 tweets aimed at the 60 busiest airports from March 2022 to March 2023 were broken down to determine sentiment.
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The study found more than half the tweets from travelers who "@-mentioned" the airport in their tweet were angry, with the most common words used in those tweets being "delays," "security" and "hours."
Only 42% of the tweets directed to the Indianapolis airport's Twitter handle were angry, the survey found, the lowest percentage in the survey. The top "angry" words detected in Indianapolis included "canceled," "delays," "crash," "delayed" and "waiting."
Forbes pointed out the research shouldn't be too surprising, as Indianapolis International was ranked No. 1 among midsize airports in customer satisfaction in the J.D. Power 2022 North America Airport Satisfaction Study.
Airports in Seattle-Tacoma and Kansas City were also among the least angry in the nation, based on the tweets studied.
The angriest airport in the U.S., according to the research, is John Wayne Airport in Orange County, California, where 65% of tweets mentioning the airport are angry. Passengers at John Wayne most often complained about noise, staff, TSA and delays.
Other angry airports detected by the survey included Florida's Jacksonville International Airport; Eppley Airfield in Omaha, Nebraska; Tampa International Airport and San Antonio International Airport. Each airport saw anger in at least 57% of the tweets sent their way.