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13INside Track discovers how Citizens Energy Group is investing in customer service

Flexible billing arrangements and hundreds of locations to pay make it easier to do business with Citizens Energy Group.

ARTICLE SPONSORED BY CITIZENS ENERGY GROUP

Citizens Energy Group provides water, waste water, natural gas, and thermal energy services to about 800,000 people here in the central Indiana area.

Laura O'Brien, Corporate Communications Coordinator for Citizens Energy Group said you can pay your bill on our website 24 hours a day. The Citizens Energy website allows customers to sign up for paperless billing, budget billing and auto pay.

"It takes just seconds to sign up," O'Brien said. "[Budget billing] helps you to eliminate seasonal bill fluctuations."

For those who do not pay bills online, Citizens offers a 24 hour automated EasyPay phone option. This service allows clients to make a one-time payment over the phone. The payment is posted instantly and there are no fees associated for the EasyPay service. Call Citizens 24 Hour Automated EasyPay at (317) 924-3310 to pay your bill via phone.

Additionally, clients may visit more than 300 in-person locations to pay via cash, check or debit card. Find Citizens Energy Group in-person payment locations by visiting CitizensEnergyGroup.com/Locations.

If you're struggling to pay your energy bill, contact Citizens Energy Group at (317) 924 - 3311 or visit their website CitizensEnergyGroup.com. Options include flexible payment arrangements that allow them to stay connected while still catching up on their past due bills. 

"We can talk with them about other sources of assistance that may be out there for them," O'Brien said.

To learn more and connect, visit CitizensEnergyGroup.com.

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