BROWNSBURG, Ind — SPONSORED STORY FROM AMERICAN SENIOR COMMUNITIES
Mindy Balka, Director of Business Development, and Jennifer Kierstein, Transition Specialist for ASC Senior Division, from American Senior Communities, talked with 13INside Track about their “Smart Solutions” program.
Smart Solutions is a concierge-like initiative that introduces our new residents and their families to their new home and transition to their new ASC home easier. This program is part of the transition process for our garden homes, independent and assisted living communities.
“We’re always trying to find ways to make our patient’s transitioning easier,” says Ms. Balka.
Moving is one of the top five stressful things that we do in life. Smart Solutions helps to eliminate the stress and gives the family the chance to enjoy the journey and not worry about logistics.
Part of Smart Solutions is a free in-home consultation, to talk about the logistics of the patient’s move. ASC helps new residents with floor plans and has set up guidelines that they call “Smart Steps” that helps them determine what they will need in their new space. ASC also partners with vendors that residents may need while downsizing their homes.
For ASC, the success of the Smart Solutions program is the response that they get from new residents when they walk into their new space, all set up with their special things. Their rooms look just like home, just a little smaller. “We’ve had lots of emails and text messages commenting on how easy we’ve made this transition,” says Ms. Kierstein. “New residents are able to spend this time with Mom and Dad and concentrate on family times.”
For more information about Smart Solutions, visit our website at ASCCare.com.
American Senior Communities
6900 South Gray Road, Indianapolis, IN 46237
888-788-2501