INDIANAPOLIS — CenterPoint Energy announced Thursday that its Indiana customers will soon transition to a new billing system.
Starting July 2, customers will receive a new account number and will experience a new online interface.
CenterPoint said customers will be able to find their new account number when logged into their online account or by calling CenterPoint Customer Service. The update includes a redesigned bill format, simplified program enrollments, more self service options and more.
Some CenterPoint online services will be temporarily unavailable from June 27 to July 1 due to the transition. Those services include online account management and the automated phone system.
CenterPoint officials are encouraging current customers to schedule or complete their bill payments before June 26 to avoid a temporary delay in processing.
Customers who have automatic bill payment arrangements through their bank or credit union should inform them of their new CenterPoint account number in July to make sure automatic payments continue.
Customers who receive payment assistance through the Low Income Home Energy Assistance Program (LIHEAP) will not need to take action to continue program participation. Their previous CenterPoint account information will automatically carry over to the new account number.
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