INDIANAPOLIS — Citizens Energy Group has lifted the precautionary boil water order for customers in the Nora area after a water main break caused low water pressure.
The order was issued around 4 p.m. Monday, Aug. 12 and lifted shortly after 10:45 a.m. Wednesday, Aug. 14.
"Citizens has completed testing required by the Indiana Department of Environmental Management and confirmed that drinking water is safe and no longer needs to be boiled prior to consumption," a spokesperson for Citizens Energy Group said in a statement.
The water main break affected 800 customers.
Customers were recommended to boil water before drinking or cooking during the advisory.
Those who live in the area may have experienced low or no water pressure until the problem was fixed.
The area runs from 96th Street to the north, Keystone Avenue on the East, the Monon Trail to the West, and to the White river between Keystone Avenue and Westfield Boulevard and 75th street between the Monon Trail and Westfield Boulevard.
Here is the advice from Citizen's website on precautionary boil water orders:
What should customers do?
Do not consume the water without boiling it first. Bring all water to a boil, let it boil for three minutes, and let it cool before using, or use bottled water. Boiled or bottle water should be used for drinking, making ice, brushing teeth, washing dishes and food preparation. Boiling kills bacteria and other organisms that could be present in the water. Water can be used for showering, cleaning and flushing without boiling.
For customers who live in the area where the precautionary boil water advisory now applies and who may have consumed the water earlier today, Citizens wants to stress that this is a precautionary boil water advisory.
If you consumed the water prior to the release of the advisory, we have no indications that your water quality was unsafe. However, it is important to boil water used for consumption until this precautionary boil water advisory is lifted. The water quality being produced by Citizens has remained safe during the event. However, the widespread loss of pressure has resulted in Citizens taking additional precautions to verify water quality in the distribution system was not adversely affected.
People with severely compromised immune systems, infants and elderly individuals may be at increased risk. These people should seek advice about drinking water from their health care providers. General guidelines are available from Environmental Protection Agency’s Safe Drinking Water Hotline at (800) 426-4791.
What is being done?
Crews are working to repair the main break and restore water pressure.
For more information, please contact the Citizens' Contact Center at (317) 924-3311 or visit www.citizensenergygroup.com.
